Terms of Service

1. Acceptance of Terms

By accessing and using the Clean24 Solutions Ltd website ("Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

These Terms of Service ("Terms") constitute a legally binding agreement between you and Clean24 Solutions Ltd, a company registered in England and Wales with company registration number 12345678, having its registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.

2. Description of Services

Clean24 Solutions Ltd provides professional cleaning services for residential, commercial, and industrial properties. Our services include but are not limited to:

• • Regular scheduled cleaning services
• • One-time deep cleaning services
• • Post-construction cleanup
• • Move-in and move-out cleaning
• • Office and commercial space maintenance
• • Specialized cleaning services for various industries

All services are provided in accordance with applicable health and safety regulations and industry best practices. Service availability may vary by location and is subject to scheduling and resource availability.

3. User Obligations and Responsibilities

As a user of our services, you agree to:

• • Provide accurate and complete information when booking services
• • Ensure safe access to the premises to be cleaned
• • Remove or secure any valuable or fragile items
• • Provide access to water, electricity, and necessary utilities
• • Comply with all applicable laws and regulations
• • Pay for services as agreed and in a timely manner
• • Treat our staff with respect and professionalism
• • Notify us immediately of any damage or concerns

You are responsible for ensuring that your property is suitable for our cleaning services and that no hazardous materials or conditions are present that could endanger our staff or equipment.

4. Booking and Payment Terms

All services must be booked in advance through our website, phone, or email. We operate during business hours: Monday to Friday, 09:00-18:00.

We reserve the right to refuse service to any customer who has outstanding balances or has violated our terms of service in the past.

5. Intellectual Property Rights

All content, including but not limited to text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of Clean24 Solutions Ltd or its content suppliers and is protected by United Kingdom and international copyright laws.

You may not reproduce, distribute, display, or create derivative works from any of our content without prior written permission. Our website design, layout, and functionality are protected by intellectual property laws and may not be copied or imitated.

6. Privacy and Data Protection

We are committed to protecting your privacy and personal data in accordance with the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

We collect and process personal data necessary for providing our services, including contact information, property details, and service preferences. All data is stored securely and used only for the purposes specified in our Privacy Policy.

7. Service Quality and Standards

We maintain high standards of service quality and professionalism. Our cleaning staff are trained, vetted, and insured. We use professional-grade equipment and environmentally responsible cleaning products where possible.

We guarantee satisfaction with our services and will return to address any issues within 48 hours of notification. This guarantee does not cover damage to items that were not properly secured or protected.

8. Limitations of Liability

While we take all reasonable precautions to prevent damage, our liability is limited to the cost of the service provided or £1,000, whichever is less. We are not liable for:

• • Pre-existing damage or wear and tear
• • Damage to items not properly secured or protected
• • Loss of items left in plain sight
• • Indirect, consequential, or incidental damages
• • Damage caused by faulty plumbing or electrical systems
• • Damage to items made of delicate materials not disclosed

You must report any damage within 24 hours of service completion. We reserve the right to inspect any claimed damage and may require photographic evidence. Claims are subject to our insurance coverage and deductible limits.

9. Termination and Cancellation

We reserve the right to terminate services immediately for non-payment, violation of these terms, or conduct that poses safety risks to our staff. Termination does not relieve you of obligations incurred prior to termination.

10. Governing Law and Jurisdiction

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Before pursuing formal legal action, we encourage you to contact us directly to resolve any issues or concerns. We are committed to customer satisfaction and will work in good faith to address any problems.

11. Modifications to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes constitutes acceptance of the modified terms.

We will make reasonable efforts to notify users of significant changes via email or prominent notice on our website. Material changes will be highlighted at the top of this page with the effective date.

12. Contact Information

If you have any questions about these Terms of Service or need to contact us for any reason, please reach out through the following channels:

13. Severability

If any provision of these Terms of Service is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms of Service will otherwise remain in full force and effect and enforceable.