Privacy Policy
Your privacy is important to us. This policy explains how Clean24 Solutions Ltd collects, uses, and protects your personal information.
Information We Collect
We collect various types of information to provide and improve our services to you:
Personal Information
- Name and contact details (email, phone, address)
- Payment information and billing addresses
- Account credentials and preferences
- Communication history with our support team
Automatically Collected Information
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, time spent, click patterns)
- Location data (approximate geographic location)
- Cookies and similar tracking technologies
How We Use Your Information
We use the information we collect for the following purposes:
Service Provision
To provide, maintain, and improve our cleaning services, process transactions, and deliver customer support.
Communication
To send service-related notifications, respond to inquiries, and provide important updates about your account.
Analytics & Improvement
To analyze usage patterns, improve our website functionality, and develop new features and services.
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Technical Safeguards
- SSL encryption for data transmission
- Secure servers with regular security updates
- Regular data backups and recovery procedures
- Access controls and authentication systems
Organizational Measures
- Employee training on data protection practices
- Confidentiality agreements with all staff
- Regular security audits and assessments
- Incident response procedures
Your Rights and Choices
You have several rights regarding your personal information. You can exercise these rights at any time by contacting us.
Access
Request access to the personal information we hold about you.
Correction
Request correction of inaccurate or incomplete information.
Deletion
Request deletion of your personal information under certain circumstances.
Portability
Request a copy of your data in a structured, machine-readable format.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content.
Types of Cookies We Use
Required for basic website functionality
Help us understand how visitors interact with our site
Remember your preferences and settings
Used to deliver relevant advertisements
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
Active Accounts
We retain account information while your account is active and for a reasonable period after account closure.
Financial Records
Transaction and billing information is retained for 7 years to comply with financial regulations and tax requirements.
Marketing Data
Marketing preferences and communication history are retained until you opt out or request deletion.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during international transfers.
Transfer Safeguards
We transfer data to countries with adequate data protection levels as determined by relevant authorities.
We use EU-approved standard contractual clauses for transfers to countries without adequacy decisions.
We work with certified service providers that meet international data protection standards.
Our internal policies ensure consistent data protection across all our global operations.
Children's Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
Our Commitment
- We do not knowingly collect data from children under 13
- We will delete any information inadvertently collected from children
- We provide resources for parents to protect their children's online privacy
- We comply with COPPA (Children's Online Privacy Protection Act)
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.
Notification
We will notify you of any material changes via email or prominent notice on our website.
Effective Date
Changes will be effective immediately upon posting, unless otherwise specified.
Version History
Previous versions of this policy are available upon request.
Contact Information
If you have any questions about this Privacy Policy or our data practices, please contact us using the information below:
Get in Touch
Clean24 Solutions Ltd
71-75 Shelton Street
Covent Garden
London, WC2H 9JQ
United Kingdom
Monday - Friday: 09:00 - 18:00
Weekends: Closed
Data Protection Officer
For specific privacy concerns or to exercise your rights under applicable data protection laws, you can also contact our Data Protection Officer directly.
Your Rights Include:
- Right to access your personal data
- Right to rectify inaccurate information
- Right to erase your data
- Right to restrict processing
- Right to data portability
- Right to object to processing